How the ice bucket challenge could be increasing your mobile data bill
September 8, 2014
It can be the ruin of many small businesses when they get a bill from their mobile phone company in the thousands of dollars with no understanding as to why it is so high. Unplanned and not budgeted for they soon discover that the problem is data usage and the culprit can often be videos. (image: Bill Gates doing his Ice Bucket Challenge)
According to moneysavingexpert.com since Facebook enabled the auto-playing of video complaints to phone companies has increased. According to Paloma Kubiak of the site “We've seen many complaints from people who have been stung with data bills after exceeding their monthly allowance and who believe it to be because of Facebook autoplaying videos”
“Facebook has confirmed that videos uploaded onto the site will play automatically in users' news feed by default, both on wifi and on 3G and 4G internet connections, unless you actively opt for it not to.”
And what may have bought light to this as an issue? Something as simple and community oriented: the ALS Ice Bucket Challenge. The BBC reported that that more than 2.4 million challenge videos have been uploaded to Facebook so far and more than 28 million have either uploaded, commented, liked or shared a related post.
So, what do you need to do in order to stop the potential of data usage creeping up and getting an unexpected bill in the mail? Well, according to moneysavingexpert.com all you need to do is follow these simple steps and your risk is mitigated:
Apple: Go to your phone's Settings > click Facebook > click Settings > Select 'Auto-play only on Wi-fi', or 'Off'.
Android: Android told us Facebook app functions can be controlled through the handset and through the Facebook app itself. When we tried it on a few devices in the MoneySavingExpert.com office, we found the following steps worked via the Facebook app itself: Go to your Facebook account Settings > click App Settings > then within General Settings select 'Auto-play only on Wifi', or 'Off.'
Desktop: Go to your computer's Settings > click Videos > click Auto-play videos > click Off.
Author: EntreHub Staff Writers
Source credits and quotes: moneysavingexpert.com
Images: Bill Gates / ice bucket challenge / supplied
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